| Autor: Anna Bielawa | 7 |
This paper presents various service quality models and identify the differences or similar issues among them. The review of service quality model revealed that the service quality outcome and measurement depends on type of service setting, situation, time, need and others factors. In addition the customer’s expectations toward particular services are also changing with respect to factors like time, increase in the number of encounters with a particular service, competitive environment, etc. This paper describes also the factors that influence the creation of the quality of services.